One of the most common questions we get from our customers is: “Can I return or exchange a product if I’m not satisfied?” At Skinorac.com, we want you to love every product you purchase, so we offer a simple return and exchange process to ensure you’re happy with your shopping experience.
Return & Exchange Policy:
- 30-Day Return Policy: If you’re not completely satisfied with your order, Skinorac.com offers a 30-day return window from the date of delivery. Simply visit our returns page for instructions on how to initiate a return.
- Product Eligibility: Products must be in their original packaging, unopened, and unused to qualify for a return or exchange. For more details on specific conditions, please check our full return policy.
- How to Start a Return: Contact our customer service team here or through your account to get the return process started. We’ll provide you with a return authorization and instructions on how to ship the product back to us.
- Exchanges: If you’d prefer an exchange, whether it’s for a different product or the same one, let us know! We’re happy to work with you to ensure you get the product that best meets your needs.
- Refunds: Once we receive and inspect your returned product, we’ll process your refund within a few business days. Refunds are typically issued back to the original payment method used for the purchase.
We strive to make your shopping experience hassle-free. If you have any questions about returns or exchanges, don’t hesitate to reach out to our team!
In the meantime, check out our new arrivals for some exciting new skincare products you might want to try next! 😊
